TERMS AND CONDITIONS (PUBLIC OFFER)
Dear Customer,
This document constitutes an official public offer by ASAVA GROUP LLC, hereinafter referred to as the “Seller”, to enter into a distance sales agreement for goods through the goodplay.ua Online Store under the terms and conditions set out below.
Seller Information
ASAVA GROUP LLC
EDRPOU Code: 43377192
Tax ID: 433771926547
Address: 20 Baltiiskyi Lane, Kyiv, 04120, Ukraine
Email: info@goodplay.ua
Phone: +38 050 135 03 03
For the purposes of this Offer, the “Online Store” means the website goodplay.ua, through which the Seller carries out distance sales of goods.
The “Customer” means an individual or legal entity that places an order for goods through the goodplay.ua Online Store and accepts the terms of this Public Offer.
Before placing an order, the Customer must review the terms and conditions of this Public Offer.
Placing an order on goodplay.ua and/or making payment for the ordered goods constitutes the Customer’s full and unconditional acceptance of the terms of this Public Offer.
1. GENERAL PROVISIONS
1.1. This Public Offer sets out the procedure for entering into a sales agreement between the Seller and the Customer, as well as the main terms governing the purchase, payment, delivery, receipt and return of goods ordered through the goodplay.ua Online Store.
1.2. Information about goods, their characteristics, prices and purchase terms published on goodplay.ua forms part of the Seller’s offer to purchase the respective goods.
1.3. Acceptance of this Public Offer occurs when the Customer places an order on goodplay.ua and/or makes payment for the order.
1.4. By placing an order, the Customer confirms that they have read, understood and accepted the terms of this Public Offer.
1.5. If the website provides a corresponding checkbox during checkout, the Customer confirms their acceptance by selecting the statement: “I have read and agree to the terms of the Public Offer.”
1.6. Orders may be placed by individuals and legal entities that have the legal capacity necessary to enter into the transaction and are able to accept and pay for the ordered goods.
1.7. Relations between the Seller and the Customer are governed by this Public Offer and the applicable laws of Ukraine.
2. INFORMATION ABOUT GOODS
2.1. Information about goods is provided on goodplay.ua in the relevant categories and product pages.
2.2. A product page may contain photographs, product name, SKU, description, specifications, price, availability information and other details required for the Customer to make a purchasing decision.
2.3. Product photographs are provided for informational purposes. The actual appearance, shade, packaging or individual elements of the goods may differ slightly from the images displayed on the website due to differences in screen colour reproduction or changes made by the manufacturer.
2.4. If necessary, the Customer may contact the Seller by phone or email for additional information about a product.
2.5. The Seller reserves the right to change prices of goods displayed on the website.
2.6. A price change after the Customer has placed and paid for an order does not affect the price of that already paid order.
2.7. If a technical error in the price or product information is discovered after the order has been placed but before payment, the Seller shall notify the Customer and agree on whether the order should proceed or be cancelled.
3. PLACING AN ORDER
3.1. The Customer may place an order:
3.3. When placing an order, the Customer provides the information required to fulfil the order, including their name, contact phone number, email address, delivery details and other necessary information.
3.4. The Customer is responsible for the accuracy and validity of the information provided when placing an order.
3.5. If, after an order is placed, it becomes apparent that the ordered goods are unavailable, the Seller shall notify the Customer.
3.6. If the ordered goods are unavailable, the Customer may:
3.8. The Customer may cancel an order before it is handed over to the delivery service by notifying the Seller.
4. PRICE AND PAYMENT
4.1. Prices displayed on goodplay.ua are stated in the national currency of Ukraine — Ukrainian hryvnia (UAH).
4.2. The current total order amount is displayed to the Customer during checkout before payment is made.
4.3. Delivery charges may not be included in the price of the goods and may be calculated separately depending on the selected delivery method.
4.4. The Customer may pay for an order using any payment method available on the website at the time of checkout, including:
When online payment is selected, the Customer is redirected to a secure payment page operated by a bank or payment service provider responsible for processing the payment.
The Customer enters their payment details directly on the secure page of the relevant bank or payment service provider.
The Seller does not receive or store the full bank card details of the Customer where such information is processed directly by the payment provider.
4.6. Bank card payments are processed in accordance with the rules of the card-issuing bank, acquiring bank and/or payment service provider.
4.7. An order is considered paid once the Seller receives confirmation that the payment has been successfully completed.
4.8. If a payment is unsuccessful, the Customer may attempt payment again or choose another available payment method.
4.9. Where payment is made by bank transfer, the order may be processed after the funds have been credited to the Seller’s bank account.
5. DELIVERY AND TRANSFER OF GOODS
5.1. Available delivery methods, delivery times and costs are specified in the relevant “Delivery” section of the website and/or during checkout.
5.2. Standard dispatch of ordered goods is generally carried out within 1–2 business days after the order has been confirmed and, where prepayment applies, after payment has been received.
5.3. If express delivery within Kyiv is offered, the estimated delivery time is 1–3 hours after order confirmation, unless otherwise agreed with the Customer.
5.4. Delivery times may depend on the carrier, product availability, destination, weather conditions, force majeure events and other circumstances beyond the Seller’s direct control.
5.5. Upon receipt of the goods, the Customer should inspect the packaging, quantity, completeness and external condition of the goods.
5.6. If damage to the packaging or goods is discovered upon delivery, the Customer is advised to document the damage and notify both the delivery service representative and the Seller.
5.7. The Customer shall receive the relevant payment and/or accompanying documents in paper or electronic form in accordance with applicable law and the selected delivery method.
6. RETURN OF GOODS OF PROPER QUALITY
6.1. The Customer has the right to exchange or return goods of proper quality in the cases, manner and within the time limits established by the applicable laws of Ukraine.
6.2. Return or exchange of goods of proper quality is possible provided that the goods have not been used and their commercial appearance, consumer properties, completeness, packaging, seals and labels, where applicable, have been preserved, together with proof of purchase from the Seller.
6.3. Goods that are not subject to return or exchange under Ukrainian law may only be returned in cases expressly provided for by law.
6.4. To arrange a return, the Customer must contact the Seller using the contact details published on goodplay.ua.
6.5. The Customer bears the cost of returning or exchanging goods of proper quality unless otherwise agreed with the Seller or required by law.
7. REFUNDS
7.1. Where the Customer is entitled to a refund under applicable law and this Offer, the Seller shall issue the refund after receiving and inspecting the returned goods, where the return of goods is required as a condition of the refund.
7.2. If the order was paid online by bank card, the refund will generally be made to the same bank card or by another method permitted under the rules of the bank, payment service provider and applicable law.
7.3. The actual time required for refunded funds to be credited to the Customer’s account may depend on the Customer’s bank and the relevant payment service provider.
7.4. If the Seller cancels a paid order due to product unavailability or inability to fulfil the order, the amount paid by the Customer shall be refunded.
8. DEFECTIVE GOODS AND WARRANTY
8.1. Warranty periods, where established by the manufacturer or Seller, are specified in the product documentation, warranty card, product page or otherwise communicated to the Customer.
8.2. If defects are discovered in the goods, the Customer has the rights provided by the applicable consumer protection laws of Ukraine.
8.3. To submit a claim concerning defective goods, the Customer must contact the Seller and provide information necessary to identify the order and the nature of the defect.
8.4. Where required, the goods may be submitted for quality inspection, diagnostics or expert examination in accordance with the procedure established by law.
9. RIGHTS AND OBLIGATIONS OF THE PARTIES
9.1. The Seller has the right to:
10. PERSONAL DATA
10.1. By placing an order, the Customer provides the Seller with personal data necessary for order processing, payment, delivery and customer service.
10.2. The Customer’s personal data is processed in accordance with the applicable laws of Ukraine and the Privacy Policy published on goodplay.ua.
10.3. The Seller may transfer the necessary amount of personal data to third parties involved in fulfilling the order, including delivery companies, banks and payment service providers, solely to the extent required to provide the relevant services and fulfil the order.
10.4. Bank card payment details entered by the Customer on the secure page of a bank or payment service provider are processed by the relevant payment service provider in accordance with its own security rules and requirements.
11. LIABILITY OF THE PARTIES
11.1. The Parties shall be liable for failure to perform or improper performance of their obligations in accordance with this Public Offer and the applicable laws of Ukraine.
11.2. The Seller shall not be liable for delivery delays caused by the carrier or by circumstances outside the Seller’s reasonable control.
11.3. The Seller shall not be liable for the inability to complete an online payment where such inability results from the operation of the Customer’s bank, payment system, acquiring bank, technical restrictions or other circumstances beyond the Seller’s control.
11.4. Nothing in this Public Offer shall limit any rights of the Customer guaranteed by the applicable laws of Ukraine.
12. FORCE MAJEURE
12.1. The Parties shall be released from liability for full or partial non-performance of their obligations where such non-performance results from force majeure circumstances arising after the conclusion of the agreement which the Parties could not reasonably foresee or prevent.
12.2. Such circumstances may include, in particular, military actions, air raid alerts and related restrictions, emergencies, fires, natural disasters, accidents, prolonged interruptions in energy or telecommunications infrastructure and other force majeure events.
13. TERM AND AMENDMENT OF THE OFFER
13.1. This Public Offer becomes effective from the moment it is published on goodplay.ua and remains in force until it is withdrawn or replaced by a new version.
13.2. The Seller reserves the right to amend this Public Offer by publishing an updated version on goodplay.ua.
13.3. The version of the Public Offer in force at the time the Customer places an order shall apply to that order.
14. DISPUTE RESOLUTION
14.1. Any disputes or disagreements arising in connection with this Public Offer shall, where possible, be resolved through negotiations between the Parties.
14.2. If a dispute cannot be resolved through negotiations, it shall be resolved in accordance with the applicable laws of Ukraine.
15. SELLER DETAILS AND CONTACT INFORMATION
Seller: ASAVA GROUP LLC
EDRPOU Code: 43377192
Tax ID: 433771926547
Address: 20 Baltiiskyi Lane, Kyiv, 04120, Ukraine
Website: goodplay.ua
Email: info@goodplay.ua
Phone: +38 050 135 03 03
This document constitutes an official public offer by ASAVA GROUP LLC, hereinafter referred to as the “Seller”, to enter into a distance sales agreement for goods through the goodplay.ua Online Store under the terms and conditions set out below.
Seller Information
ASAVA GROUP LLC
EDRPOU Code: 43377192
Tax ID: 433771926547
Address: 20 Baltiiskyi Lane, Kyiv, 04120, Ukraine
Email: info@goodplay.ua
Phone: +38 050 135 03 03
For the purposes of this Offer, the “Online Store” means the website goodplay.ua, through which the Seller carries out distance sales of goods.
The “Customer” means an individual or legal entity that places an order for goods through the goodplay.ua Online Store and accepts the terms of this Public Offer.
Before placing an order, the Customer must review the terms and conditions of this Public Offer.
Placing an order on goodplay.ua and/or making payment for the ordered goods constitutes the Customer’s full and unconditional acceptance of the terms of this Public Offer.
1. GENERAL PROVISIONS
1.1. This Public Offer sets out the procedure for entering into a sales agreement between the Seller and the Customer, as well as the main terms governing the purchase, payment, delivery, receipt and return of goods ordered through the goodplay.ua Online Store.
1.2. Information about goods, their characteristics, prices and purchase terms published on goodplay.ua forms part of the Seller’s offer to purchase the respective goods.
1.3. Acceptance of this Public Offer occurs when the Customer places an order on goodplay.ua and/or makes payment for the order.
1.4. By placing an order, the Customer confirms that they have read, understood and accepted the terms of this Public Offer.
1.5. If the website provides a corresponding checkbox during checkout, the Customer confirms their acceptance by selecting the statement: “I have read and agree to the terms of the Public Offer.”
1.6. Orders may be placed by individuals and legal entities that have the legal capacity necessary to enter into the transaction and are able to accept and pay for the ordered goods.
1.7. Relations between the Seller and the Customer are governed by this Public Offer and the applicable laws of Ukraine.
2. INFORMATION ABOUT GOODS
2.1. Information about goods is provided on goodplay.ua in the relevant categories and product pages.
2.2. A product page may contain photographs, product name, SKU, description, specifications, price, availability information and other details required for the Customer to make a purchasing decision.
2.3. Product photographs are provided for informational purposes. The actual appearance, shade, packaging or individual elements of the goods may differ slightly from the images displayed on the website due to differences in screen colour reproduction or changes made by the manufacturer.
2.4. If necessary, the Customer may contact the Seller by phone or email for additional information about a product.
2.5. The Seller reserves the right to change prices of goods displayed on the website.
2.6. A price change after the Customer has placed and paid for an order does not affect the price of that already paid order.
2.7. If a technical error in the price or product information is discovered after the order has been placed but before payment, the Seller shall notify the Customer and agree on whether the order should proceed or be cancelled.
3. PLACING AN ORDER
3.1. The Customer may place an order:
- directly through goodplay.ua;
- by phone;
- by email;
- through the Online Store’s official social media pages or other communication channels made available by the Seller.
3.3. When placing an order, the Customer provides the information required to fulfil the order, including their name, contact phone number, email address, delivery details and other necessary information.
3.4. The Customer is responsible for the accuracy and validity of the information provided when placing an order.
3.5. If, after an order is placed, it becomes apparent that the ordered goods are unavailable, the Seller shall notify the Customer.
3.6. If the ordered goods are unavailable, the Customer may:
- agree to a replacement product;
- choose another product;
- cancel the unavailable product;
- cancel the entire order.
3.8. The Customer may cancel an order before it is handed over to the delivery service by notifying the Seller.
4. PRICE AND PAYMENT
4.1. Prices displayed on goodplay.ua are stated in the national currency of Ukraine — Ukrainian hryvnia (UAH).
4.2. The current total order amount is displayed to the Customer during checkout before payment is made.
4.3. Delivery charges may not be included in the price of the goods and may be calculated separately depending on the selected delivery method.
4.4. The Customer may pay for an order using any payment method available on the website at the time of checkout, including:
- online payment by bank card;
- bank transfer to the Seller’s bank account;
- cash on delivery, where available;
- another payment method offered by the Online Store at checkout.
When online payment is selected, the Customer is redirected to a secure payment page operated by a bank or payment service provider responsible for processing the payment.
The Customer enters their payment details directly on the secure page of the relevant bank or payment service provider.
The Seller does not receive or store the full bank card details of the Customer where such information is processed directly by the payment provider.
4.6. Bank card payments are processed in accordance with the rules of the card-issuing bank, acquiring bank and/or payment service provider.
4.7. An order is considered paid once the Seller receives confirmation that the payment has been successfully completed.
4.8. If a payment is unsuccessful, the Customer may attempt payment again or choose another available payment method.
4.9. Where payment is made by bank transfer, the order may be processed after the funds have been credited to the Seller’s bank account.
5. DELIVERY AND TRANSFER OF GOODS
5.1. Available delivery methods, delivery times and costs are specified in the relevant “Delivery” section of the website and/or during checkout.
5.2. Standard dispatch of ordered goods is generally carried out within 1–2 business days after the order has been confirmed and, where prepayment applies, after payment has been received.
5.3. If express delivery within Kyiv is offered, the estimated delivery time is 1–3 hours after order confirmation, unless otherwise agreed with the Customer.
5.4. Delivery times may depend on the carrier, product availability, destination, weather conditions, force majeure events and other circumstances beyond the Seller’s direct control.
5.5. Upon receipt of the goods, the Customer should inspect the packaging, quantity, completeness and external condition of the goods.
5.6. If damage to the packaging or goods is discovered upon delivery, the Customer is advised to document the damage and notify both the delivery service representative and the Seller.
5.7. The Customer shall receive the relevant payment and/or accompanying documents in paper or electronic form in accordance with applicable law and the selected delivery method.
6. RETURN OF GOODS OF PROPER QUALITY
6.1. The Customer has the right to exchange or return goods of proper quality in the cases, manner and within the time limits established by the applicable laws of Ukraine.
6.2. Return or exchange of goods of proper quality is possible provided that the goods have not been used and their commercial appearance, consumer properties, completeness, packaging, seals and labels, where applicable, have been preserved, together with proof of purchase from the Seller.
6.3. Goods that are not subject to return or exchange under Ukrainian law may only be returned in cases expressly provided for by law.
6.4. To arrange a return, the Customer must contact the Seller using the contact details published on goodplay.ua.
6.5. The Customer bears the cost of returning or exchanging goods of proper quality unless otherwise agreed with the Seller or required by law.
7. REFUNDS
7.1. Where the Customer is entitled to a refund under applicable law and this Offer, the Seller shall issue the refund after receiving and inspecting the returned goods, where the return of goods is required as a condition of the refund.
7.2. If the order was paid online by bank card, the refund will generally be made to the same bank card or by another method permitted under the rules of the bank, payment service provider and applicable law.
7.3. The actual time required for refunded funds to be credited to the Customer’s account may depend on the Customer’s bank and the relevant payment service provider.
7.4. If the Seller cancels a paid order due to product unavailability or inability to fulfil the order, the amount paid by the Customer shall be refunded.
8. DEFECTIVE GOODS AND WARRANTY
8.1. Warranty periods, where established by the manufacturer or Seller, are specified in the product documentation, warranty card, product page or otherwise communicated to the Customer.
8.2. If defects are discovered in the goods, the Customer has the rights provided by the applicable consumer protection laws of Ukraine.
8.3. To submit a claim concerning defective goods, the Customer must contact the Seller and provide information necessary to identify the order and the nature of the defect.
8.4. Where required, the goods may be submitted for quality inspection, diagnostics or expert examination in accordance with the procedure established by law.
9. RIGHTS AND OBLIGATIONS OF THE PARTIES
9.1. The Seller has the right to:
- change the range of goods;
- change prices before the relevant order is placed and paid for;
- conduct promotions and establish special sales conditions;
- temporarily suspend the sale of certain goods;
- cancel orders in cases provided for by this Offer and applicable law.
- provide the Customer with the necessary information about the goods;
- properly fulfil confirmed and paid orders, subject to product availability;
- respect the Customer’s rights in accordance with the laws of Ukraine.
- review this Public Offer before placing an order;
- provide accurate information required to fulfil the order;
- pay for and receive the order in accordance with the selected terms;
- inspect the goods upon receipt.
10. PERSONAL DATA
10.1. By placing an order, the Customer provides the Seller with personal data necessary for order processing, payment, delivery and customer service.
10.2. The Customer’s personal data is processed in accordance with the applicable laws of Ukraine and the Privacy Policy published on goodplay.ua.
10.3. The Seller may transfer the necessary amount of personal data to third parties involved in fulfilling the order, including delivery companies, banks and payment service providers, solely to the extent required to provide the relevant services and fulfil the order.
10.4. Bank card payment details entered by the Customer on the secure page of a bank or payment service provider are processed by the relevant payment service provider in accordance with its own security rules and requirements.
11. LIABILITY OF THE PARTIES
11.1. The Parties shall be liable for failure to perform or improper performance of their obligations in accordance with this Public Offer and the applicable laws of Ukraine.
11.2. The Seller shall not be liable for delivery delays caused by the carrier or by circumstances outside the Seller’s reasonable control.
11.3. The Seller shall not be liable for the inability to complete an online payment where such inability results from the operation of the Customer’s bank, payment system, acquiring bank, technical restrictions or other circumstances beyond the Seller’s control.
11.4. Nothing in this Public Offer shall limit any rights of the Customer guaranteed by the applicable laws of Ukraine.
12. FORCE MAJEURE
12.1. The Parties shall be released from liability for full or partial non-performance of their obligations where such non-performance results from force majeure circumstances arising after the conclusion of the agreement which the Parties could not reasonably foresee or prevent.
12.2. Such circumstances may include, in particular, military actions, air raid alerts and related restrictions, emergencies, fires, natural disasters, accidents, prolonged interruptions in energy or telecommunications infrastructure and other force majeure events.
13. TERM AND AMENDMENT OF THE OFFER
13.1. This Public Offer becomes effective from the moment it is published on goodplay.ua and remains in force until it is withdrawn or replaced by a new version.
13.2. The Seller reserves the right to amend this Public Offer by publishing an updated version on goodplay.ua.
13.3. The version of the Public Offer in force at the time the Customer places an order shall apply to that order.
14. DISPUTE RESOLUTION
14.1. Any disputes or disagreements arising in connection with this Public Offer shall, where possible, be resolved through negotiations between the Parties.
14.2. If a dispute cannot be resolved through negotiations, it shall be resolved in accordance with the applicable laws of Ukraine.
15. SELLER DETAILS AND CONTACT INFORMATION
Seller: ASAVA GROUP LLC
EDRPOU Code: 43377192
Tax ID: 433771926547
Address: 20 Baltiiskyi Lane, Kyiv, 04120, Ukraine
Website: goodplay.ua
Email: info@goodplay.ua
Phone: +38 050 135 03 03
By placing an order through the goodplay.ua Online Store, the Customer confirms that they have read this Public Offer, understand its contents and agree to its terms.
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